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Tunis, Tunisia –

We are in the process of setting up two new retail outlets within La Goulette Ferry Terminal in Tunisia.  To manage and oversee the operation, we are looking for a dedicated and detail-oriented individual to join our team as the General Manager (La Goulette).

The duties include:

  • Retail Management


    • Train and onboard new staff on our operational procedures and the ERP system;
    • Reporting accurately and clearly on activities undertaken;
    • Ensuring that the shops are merchandised according to industry standards and guidelines;
    • Implementing in-store promotions and reporting results;
  • ERP System Management


    • Efficient and accurate use of ERP and POS system;
    • Ensure seamless integration of the ERP system with other operational tools;
    • Troubleshoot and resolve any ERP/POS-related issues in collaboration with IT support;
  • Customs


    • Accurate reporting for customs purposes;
    • Manage the relationship with customs officials, ensuring compliance with set procedures;
    • Preparing and issuing documentation and reports through internal IT system;
  • Operational Efficiency


    • Be the representative for the Company in Tunisia;
    • Day-to-day running of the Company’s travel retail outlets at La Goulette Ferry Terminal;
    • Monitor stock levels and initiate restocking processes when necessary;
    • Ensuring the proper handling of the Company cash/ePoint Of Sale receipts;
    • Co-ordinate receiving and checking of stock from suppliers;
    • Co-ordinate orders and replenishments with suppliers;
    • Work closely with sales representatives and other supporting roles to ensure a seamless customer experience;
    • Implement and oversee operational procedures to enhance efficiency and minimize errors;

The ideal candidate would be:

  • Proficiency in using ERP systems; experience with Dynamics 365 Business Central is a plus.
  • Strong organizational and multitasking skills.
  • Exceptional attention to detail.
  • Excellent communication and interpersonal skills.
  • A Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
  • Minimum of 5 years of experience in a similar role, preferably within the retail or duty-free industry.
  • Fluency in English is essential. Ability to work independently, prioritize tasks, and manage multiple tasks simultaneously.
  • Strong project management, budget management, analytical, and negotiation skills.
  • Experience in leading a team independently.

Please attach your cover letter and resume here by clicking the button below.